This Privacy Policy describes how Rayz AI ("we", "us", or "our") collects, uses, and protects information about you when you use our website and platform. By using our services, you agree to the practices described in this policy.
Information we collect
We collect information you provide directly, information we gather automatically, and information from third parties:
- Account data — your name, email address, password, and billing details when you sign up or make a purchase.
- Usage data — pages you visit, features you use, log files, and device information collected automatically.
- Content data — the content you create, upload, or send through the platform, including message templates and audience segments.
- Communication data — records of correspondence when you contact support or participate in surveys.
How we use your information
We use the information we collect to provide, maintain, and improve our services:
- Operate and personalize the platform for you.
- Process transactions and send billing, service, and account-related notices.
- Respond to support requests and provide customer service.
- Analyze usage to improve performance, reliability, and security.
- Send marketing communications you have opted into, with the ability to unsubscribe at any time.
How we share your information
We do not sell your personal information. We share information only in limited circumstances:
- With service providers who help us run the platform (hosting, payments, analytics) under strict confidentiality.
- With subprocessors that process data on our behalf to provide specific features.
- When required by law, or to protect the rights, property, and safety of our users or the public.
- In the event of a business transfer, such as a merger, acquisition, or sale of assets.
Data retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We regularly review and delete data that is no longer needed.
Your rights
Depending on your location, you may have the right to:
- Access, correct, or delete the personal information we hold about you.
- Object to or restrict certain processing of your information.
- Port your data to another service provider.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at legal@rayz.ai. We will respond within the timeframe required by applicable law.
Children's privacy
Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Contact
If you have questions about this Privacy Policy, contact us at legal@rayz.ai. We may update this policy from time to time and will post any changes on this page.
