OpenAI is on the front line of AI adoption, and the sales team was the front line of every new customer conversation. With inbound interest surging, no rep could be in two places at once.
The challenge
Every day, hundreds of prospective teams reached out by phone. Some were asking pricing questions, some were building proofs of concept, and others were ready to talk to an engineer. The team couldn't tell them apart fast enough.
Rayz AI triages our inbound pipeline and books demos while we focus on the deals that are ready to move. It's our highest-volume SDR.
The solution
OpenAI routed inbound voice through Rayz AI, which listens for intent, routes technical questions to the right pod, and books qualified demos directly on the calendar. Every conversation is summarized and synced to the CRM.
The results
| Metric | Result | | --- | --- | | Pipeline generated | +55% | | Response time to inbound | 3× faster | | Rep capacity freed up | ~20 hours/week |
The bottom line
Rayz AI didn't replace the team — it multiplied it. With every call answered and every lead triaged instantly, the sales org keeps pace with a category growing faster than any single team can hire for.
